Service Support

Get answers when you need them, from experienced technicians

Our experienced group of engineering, help desk and field service team members provide prompt and helpful service even under the most urgent circumstances.

For service help during working hours (8 a.m.-5 p.m. EST), please call the Prime Equipment Group offices at (614) 253-8590 and ask for the service department.

For emergency service inquiries after hours and on weekends, please call (614) 643-0160 to reach a monitored voice mailbox. A service technician will return your call promptly. Also, you can email a Prime technician by clicking here.